Welcome to Knives Discount Store’s FAQ section. Here you’ll find answers to common questions about our premium knives, shipping policies, payment methods, and more. If you can’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of knives do you specialize in?
We offer a wide range of premium knives including kitchen knives, hunting knives, EDC (Everyday Carry) knives, Japanese pocket knives, tactical knives, and specialized tools like boning knives and filleting knives. Our collection caters to both professional users and enthusiasts.
Are your knives suitable for professional chefs?
Absolutely! We stock high-quality kitchen knives that meet professional standards, including Japanese-style blades and carving knives perfect for culinary experts.
Do you carry multi-purpose tools?
Yes, we offer a selection of multi-tools and multitools that combine several functions in one compact device, ideal for outdoor enthusiasts and EDC users.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.
Do you offer discounts for bulk orders?
While we already offer competitive prices, we may provide additional discounts for large orders. Please contact our customer service team to discuss your specific needs.

Shipping & Delivery

Where do you ship to?
We ship globally, excluding certain Asian and remote regions due to legal restrictions. Please check our shipping information page for details.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping (£12.95, free for orders over £50): 10-15 business days via DHL/FedEx
– Free Shipping: 15-25 business days via EMS for orders over £50
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.
Will I have to pay customs fees?
Customs fees may apply depending on your country’s regulations. These fees are not included in our prices and are the responsibility of the customer.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Legal & Safety

Are there any restrictions on knife purchases?
Yes, some folding knives may be restricted in certain regions. We comply with all local regulations and cannot ship to areas where specific knives are prohibited by law.
How do you declare packages for international shipping?
We accurately declare all packages as “cutlery” or “kitchen tools” to comply with international shipping regulations.
What safety measures should I take with my new knife?
Always handle knives with care, keep them sharp (a sharp knife is safer than a dull one), store them properly, and never use a knife for purposes it wasn’t designed for. Consider proper safety training for specialized knives.

Customer Service

How can I contact customer service?
You can reach our customer service team at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.
Where is your company located?
Our warehouse and office are located at 69 Smithford Way, Coventry, GB CV1R 8WC, United Kingdom.

Still have questions? Don’t hesitate to contact us – we’re always happy to help fellow knife enthusiasts!