At Knives Discount Store, we take pride in offering premium quality blades that meet the exacting standards of knife enthusiasts worldwide. However, we understand that occasionally a product may not meet your expectations. Our returns policy is designed with the same precision as our blades – straightforward and effective.

Our Returns Promise

We offer a 15-day return policy from the date you receive your item. To be eligible for a return, your item must be:

  • In its original condition
  • Unused with all original packaging intact
  • Accompanied by the original receipt or proof of purchase
Important Note: For safety and legal reasons, we cannot accept returns on certain specialized knives including:
  • Custom-ordered Japanese pocket knives
  • Personalized or engraved gentleman’s knives
  • Opened multi-tools (due to hygiene reasons)
These exceptions reflect the unique nature of these precision instruments.

Step-by-Step Return Process

1. Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

2. Receive Return Authorization

Our team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements for your knife type

3. Package Your Item Securely

For safety and to prevent damage:

  • Use the original packaging whenever possible
  • Ensure all blades are properly sheathed or covered
  • Include all original accessories and documentation

4. Ship Your Return

Send your package to:

Knives Discount Store Returns
69 Smithford Way
Coventry, GB CV1R 8WC

We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the full item price minus any original shipping costs

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Specify the replacement item you desire in your initial email
  3. We’ll ship your new item once we process the return
  4. Any price differences will be refunded or charged accordingly

Return Request Template

Use this template to ensure your return request contains all necessary information:

Subject: Return Request – Order #[Your Order Number] Dear Knives Discount Store Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date Received: [Insert Date] Item(s) for Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify] [ ] I would like a refund [ ] I would like to exchange for: [Product Name] I confirm that: – The item is in its original condition – All original packaging is intact – The item has not been used Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the UK:

  • You are responsible for any customs fees associated with returns
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping times may vary based on your location

For any questions about our returns policy, don’t hesitate to contact our customer service team who are as sharp as our blades when it comes to assisting you.

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