At Knives Discount Store, we deliver precision-cut blades to enthusiasts worldwide with the same care we put into crafting our products. Below you’ll find all the details about our shipping methods and straightforward returns process.

Global Shipping Options

We ship to most countries worldwide (excluding some Asian regions and remote areas) using premium carriers to ensure your blades arrive safely.

Shipping Methods & Timelines

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times may vary depending on customs processing in your country.

Our Precision Returns Process

We offer a 15-day return policy from your delivery date for most items. Below is our exacting returns process designed for knife enthusiasts:

Eligibility Requirements

To qualify for a return, your item must be:

  • In original, unused condition
  • With all original packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

Due to their specialized nature, we cannot accept returns on:

  • Custom-ordered Japanese pocket knives
  • Personalized or engraved gentleman’s knives
  • Opened multi-tools (for hygiene reasons)

These exceptions reflect the unique craftsmanship and legal considerations of these precision instruments.

4-Step Return Process

  1. Initiate Your Return

    Within 15 days of receipt, email our customer service at [email protected] with:

    • Your order number
    • Item(s) for return
    • Reason for return
    • Refund or exchange preference
  2. Receive Authorization

    Our team will respond within 1 business day with:

    • Return authorization number
    • Shipping instructions
    • Special handling requirements (if applicable)
  3. Package Securely

    For safety and to prevent damage:

    • Use original packaging when possible
    • Ensure all blades are properly sheathed
    • Include all original accessories
  4. Ship Your Return

    Send to:

    Knives Discount Store Returns
    69 Smithford Way
    Coventry, GB CV1R 8WC

    Note: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable service.

Refund & Exchange Details

Refund Processing

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full item price minus original shipping costs

Exchange Process

  • Follow standard return process
  • Specify desired replacement item in your initial email
  • New item ships after return processing
  • Price differences will be refunded or charged accordingly

Damaged or Incorrect Items

If you receive damaged or wrong items:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange replacement/refund at no cost to you

International Returns

For customers outside the UK:

  • You’re responsible for any customs return fees
  • Mark package as “Returned Goods” to avoid additional charges
  • Return shipping times vary by location

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Knives Discount Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date Received: [Insert Date]
Item(s) for Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify] [ ] I would like a refund
[ ] I would like to exchange for: [Product Name]

I confirm that:
– The item is in its original condition
– All original packaging is intact
– The item has not been used

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

For any questions about our shipping or returns policy, contact our customer service team who are as sharp as our blades when it comes to assisting you.

Last Updated: [Insert Date]